Data Use Policy

Last modified: 1 September 2026

Overview

Resolve maps organisations and the ecosystems they work in, to understand where collaboration and funding can make a difference. This policy explains, in plain terms, what information we use, where it comes from, and what we do with it.

What we collect

We collect publicly available information about organisations, such as:

Location (country and city)
Organisation type and size
Description and profile
Focus areas and categories
Governance level: local, regional, national or supranational
Past projects, and project organizational partners
Social media presence
Logos

This information comes from public sources:

Organisations’ own websites
Organisations’ pages on social media, including LinkedIn, accessed through official interfaces or licensed data providers
Media coverage, reports and publications
National registries, statistical offices and information aggregators

What we don’t keep or use

Sole traders and one-person organisations, where the organisation is in fact a person
Anything private: we never access content that is password-protected or behind a login

How we collect it

Each mapping starts from a defined theme, focus area and geography. Organisations are found automatically, or by people, or by a mix of both, either once or in rounds over time. Each organisation is identified by its website address.

While collecting, we:

Respect website instructions such as robots.txt and opt-outs from automated collection to the best of our and our providers abilities
Keep a short source excerpt, with attribution, and a link as evidence for each piece of information

How we analyse it

Profiles. LLM models read each organisation’s website and related sources and write a structured profile in English. Each value is classified against a standardized taxonomy.
Verification. Each profile is checked against other sources, such as social media pages, media coverage and registries, and unsupported claims are corrected.
Quality. Every value carries a confidence score, with its reasoning and source. Every profile carries a data-quality level, from “very limited” to “well rounded”.
Review. Users can choose to submit corrections, and stakeholders can confirm or correct profiles. Their corrections are kept when profiles are updated.
Analysis. We assess ecosystems for potential, synergies, capacity, funding and impact. We bring this together in ecosystem maps and Ecosystem Reports with suggested priority actions.

Every result shows where its information came from.

Results depend on the public information available. Organisations with a smaller online presence may be under-represented, so we show data availability/quality score. Results support decisions; they are not judgements about any organisation.

AI tools

We use AI models to read, semantically analyze, summarise, classify, verify and analyse information about organisations. Our setup isn’t tied to a single provider, and the current list is in our Privacy Policy. All providers work under contract and process data in the EU where possible.

Where it appears

Shared organisation profiles. Canonical profiles built from public information form one shared base - we call it ‘Substrate’. It is kept up to date over time and used across mappings.
Private projects. Only the users working on that project can see them.
Projects stay separate. Information added to a project, and the analysis produced for it, stays in that project.
Public projects. When a project owner makes a project public, its maps and insights will become accessible through a sharable URL.

What we don’t do

Sell, rent or trade the information we collect
Use it for purposes other than those described in this policy
Build profiles of people
Share raw collected data outside the Platform

Security

We store data in the EU where possible and use encrypted connections and security best practices. Access is limited to the people who need it to run the Platform.

If your organisation is on the Platform

You can ask us to:

Correct inaccurate information
Update outdated information
Explain how a score or insight about your organisation was produced, including its sources and confidence
Remove your organisation from our shared profiles and from public projects

Write to [email protected]. Your corrections become part of how we validate profiles, and they are kept when profiles are updated. We will respond without undue delay. If your organisation appears in another user’s private project, that content is the user’s responsibility under our Terms of Use.

Why we do this

We use public information to:

Make ecosystems visible, so organisations can find each other
Identify gaps, synergies and funding opportunities
Support evidence-based decisions by organisations, networks and public institutions

How long we keep it

Profiles are updated in collection rounds, so the information stays current. We remove information when:

The source is no longer available
The organisation asks us to

Project data is kept while the project owner’s account is active. After the account is closed, the owner has 30 days to export it, and we delete it within 1 month after that.

Updates to this policy

We may update this policy as the Platform develops. We will post changes here with a new date, and let registered users know about significant changes.

Contact

Resolve Global s.r.o., ID no. 19236875

Holečkova 789/49, Smíchov, 150 00 Prague 5, Czech Republic

[email protected]