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Privacy Policy

Resolve Global s.r.o., ID no. 19236875, with its registered seat at Holečkova 789/49, Smíchov, 150 00 Prague 5 (“we”) is making sustainability accessible through web platform, that is accessible under this link: https://convergespace.co (“Platform”).

We recommend that you read this information carefully. If you have any questions, you can contact us at any time using the contact details below. As we are company located in European Union, the processing of personal data is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).

A. PERSONAL DATA PROCESSED

When you use our Platform, personal data may be processed. As we want to be as transparent as possible, we divided personal data that we process about you as personal data controller into these categories:

B. PURPOSES OF THE PROCESSING OF PERSONAL DATA

We process your personal data as a data controller for the processing purposes, legal bases and periods set out below.

In this section, we describe the processing of your data related to the provision of our Platform.

Processing of personal data in our Platform

B.1 Provision of Platform functionalities

We primarily process personal data to provide you with our Platform and to treat you as a user, when you decide to create a profile in Platform for your organization or on behalf of organization. Personal data is processed to authenticate you as the user, enable our features, publish information about your organization in Platform (and information you provide us), ensure support, or ensure functionality of our Platform in general. As part of this, we may also send you messages about the functionalities of the Platform, new releases, approvals, etc.

For this purpose, we process these categories of personal data:

The legal basis for this processing is the performance of the contract between you and us and the need to take steps at your request before entering the contract. As you may not be personally party of such contract (you are only acting on behalf of organization) your personal data are processed under our legitimate interest to conclude a contract with organization.

The data are processed for the duration of the mutual relationship and for the period necessary for the performance of the obligations under such contract. If you want to delete your account in Platform, you may write us on e-mail: [email protected] and we will delete your account manually.

B.2 Improving our Platform and analytics

We may process data about how you use our Platform, so that we can better understand how you use it and trends in their use and then improve and further develop them to your satisfaction.

For this purpose, we process these categories of personal data:

The legal basis for this processing is our legitimate interest in improving our Platform, and the data is processed for a maximum of 3 years from the date of collection.

B.3 Internal records and protection of our rights

We may process your data for the purposes of keeping internal records within our company, protecting our rights and legal claims, and to ensure that only you use our Platform in accordance with their purpose.

For this purpose, we process these categories of personal data:

The legal basis for this processing is our legitimate interest in keeping internal records, statistics, and the protection of our rights. The data is processed until a maximum of 10 years after the termination of the concluded contract (or longer in the event of a dispute), or for a maximum of 5 years after the collection of personal data if no contract has been concluded.

B.4 Support and promotion of our products and services

We may also send you e-mails connected with marketing communication (e.g. promotion of our other products, projects etc.).

For this purpose, we process these categories of personal data:

The legal basis for this processing is our legitimate interest in supporting and promoting our products and services. The data is processed until a maximum of 2 years after the termination of the contract concluded with you.

In addition to objecting to the processing of data for this purpose, you may opt out of receiving any newsletters at any time by using the unsubscribe links provided in the footer of each message sent.

C. SHARING OF PERSONAL DATA

At the same time, we may share personal information with third parties who help us provide our Platform to you. These parties act as our data processors and process personal data for us, within the scope of our processing purposes set out above. Those data processors may be:

We hereby confirm that any third party with whom our Platform shares personal data, such as analytics tools, will provide equal protection of personal data as stated in this Privacy policy.

Where we share your personal data with controllers and processors in third countries (outside the EEA), we only do so where there is a decision by the European Commission that a particular country outside the EEA provides an adequate level of data protection, including where controllers or processors have adopted additional data protection measures such as Binding Corporate Rules (BCRs) or Standard Contractual Clauses (SCCs).

D. YOUR RIGHTS IN PROCESSING AND THE POSSIBILITY OF EXERCISING THEM

Just as we have rights and obligations when processing your personal data, you have certain rights when processing your personal data as set out in the following paragraphs. You have the right to (i) request access to your personal data; (ii) withdraw your consent; (iii) request rectification of your personal data; (iv) request erasure of your personal data; (v) request restriction of the processing of your personal data; (vi) request portability of your personal data; (vii) object to the processing of your personal data; or (viii) lodge a complaint with the relevant supervisory authority.

In all matters related to the processing of your personal data, whether it is a question, the exercise of rights, sending a complaint to our hands, etc., you can contact us at [email protected].

Your request will be processed without undue delay, at most within 1 month. In exceptional cases, in particular due to the complexity of your request, we are entitled to extend this period by a further 2 months. We will, of course, always inform you of any such extension and the reason for it.

You also have the right to lodge a complaint with the supervisory authority as described below.

D.1 Right of access

You have the right to obtain confirmation from us as to whether or not we are processing your personal data.

If we process your personal data, you also have the right to request access to information about the purpose and scope of the processing, the recipients of the data, the duration of the processing, the right to rectification, erasure, restriction of processing and to object to the processing, the right to lodge a complaint with a supervisory authority and the sources of the personal data (this information is already provided in this document).

You can also ask us for a copy of the personal data we process. We provide the first copy free of charge; further copies may be subject to a fee. The scope of the data provided may be limited so as not to interfere with the rights and freedoms of others.

D.2 Right to withdraw consent

You have the right to withdraw your consent to the processing of personal data at any time. However, the withdrawal of consent does not affect the lawfulness of the processing prior to such consent, nor does it lead to the termination of the processing of personal data that has already been anonymized.

D.3 Right to repair

You have the right to request us to correct inaccurate personal data concerning you. Depending on the purpose of the processing, you may also have the right to have incomplete personal data completed, including by providing an additional declaration.

D.4 Right to erasure (right to be forgotten)

You have the right to request the deletion of your personal data in cases where:

However, you cannot exercise this right where the processing is necessary for compliance with our legal obligations or tasks entrusted to us in the public interest or for the establishment, exercise, or defense of legal claims.

D.5 Right to restriction of processing

You have the right to request restriction of the processing of your personal data in cases where:

D.6 Right to portability

You have the right to obtain a copy of your personal data that we process by automated means on the basis of your consent or for the performance of a contract. We will transmit this data in a commonly used and machine-readable format to you or to a controller designated by you, if technically feasible. The scope of the data provided may be limited so as not to interfere with the rights and freedoms of others.

D.7 Right to object

You have the right to object to the processing of your personal data that we process on the basis of our legitimate interest. We will stop processing your data if there are no other overriding reasons for processing or if the processing is not necessary for the establishment, exercise, or defense of legal claims or if you object to processing for direct marketing purposes.

E. RIGHT TO FILE A COMPLAINT

In addition to the possibility of exercising your rights with our company, you can also file a complaint with the relevant supervisory authority, which is the Office for Personal Data Protection located at Pplk. Sochora 27, 170 00 Prague 7.

F. CHANGES TO THIS INFORMATION

This processing information is effective as of 1st October 2023. We are entitled to change this processing information from time to time, so please check it regularly. We will post any changes to this document on our website.